Our services detailed

A task of utmost importance our case managers are to fulfil is to offer a solution for the settlement of debt and to give detailed information to the debtors based whereupon the latter understand the reason for the emergence of the claim. Their willingness to cooperate achieved in this way will lead by a greater probability to the settlement of their debts. Our staff members are selected in a way to meet strict vocational and ethical expectations. We work only with people with excellent competences to carry on discussions by phone or personally and who absolutely meet our high standards. Recruiting and selection of our staff members is carried out in a multi-phase selection process. Those selected participate in a general training introducing them our business branch, then they shall be given specific training. Contracts shall be signed with those only, who achieve a 100% score in the tests of practice and theory. Employment shall be finalized and entered into for an indefinite term during a thorough practical training, therefore, it is important to stress, that the “human factor” has a very high share in our success.

To secure the most efficient work and best achievable quality we check and analyse the activities of our case managers by a complex monitoring system.

Call centre

What is included in this service?
A classical customer service activity with receiving incoming and initiating outgoing calls (if they prescribe anything to this end, then according to the scripts expected by our clients) and include, e.g., checking the address, or reminder calls.

Who we offer to it?
Whether it is to be used in periods after the opening hours, during campaigns or if you need to boost your capacities, we offer it to every company that deems it important to inform clients and, thereby, to achieve their satisfaction.

What are the benefits?
Your organizational structure need not be changed: it is a workforce easy to put into action. The work we offer is fully regulated and controlled, your customer service is available for longer hours, data can be collected and the circle of information available broadened.

Contact centre

What is included in this service?

Performance of the classical activities of a customer service, such as the reception of incoming and the initiation of outgoing calls, written communication (by letters, e-mails text messages), processing of incoming mail.

Who we offer it to?

Whether it is to be used during or after the opening hours, during campaigns or if you need to boost your capacities, we offer it to every company that deems communication with and to inform clients important, wants to be available and transact business accurately, reliably and quickly.

What are the benefits?

You affairs are transacted by well-trained, highly skilled professionals whose work can be controlled and supervised, our involvement secures a better efficiency and higher degree of client satisfaction without preliminary expenditure.

Early collection

What is included in this service?

Notices of bills, statements of account, payment reminders by regular mails or mails with return receipt requested or e-mail messages in our or the Client’s name (as agreed).

Who we offer it to?

We offer it to companies that before initiating an explicit execution process want to reduce the amount of their debts long overmature to the minimum volume possible and wish to monitor, and urge and motivate the debtors to pay from the moment of issuing their invoices.

What are the benefits?

Early collection is an excellent tool for filtering late payers and reducing the amount and quantity of debts. In later phases early collection can provide an info-fundament to launching a successful execution procedure.

Soft collection

What is included in this service?

Your will have a collection division without investment or even cost-free in a glance, with a complex infrastructure, well-established procedural rules, experienced and reliable case managers and an outstanding success rate.

Who we offer it to?

We offer it to all ventures and companies where payment delays in excess of 60 day use to happen and who want to collect it without extra costs and risks, still efficiently in a way that the satisfaction of their clients shall not decrease, either. This is not a mission impossible: it can be achieved thanks to the professional communication skills of our case managers.

What are the benefits?

The number of outstanding receivables shall decrease, the clients’ willingness to pay increase and, thereby, the realized sales returns shall increase, too.

Legal collection

What is included in this service?

Issuing masses of or individual payment orders, general representation with full power and authority in actions and proceedings and when the orders are final, the making of new soft steps to avoid execution. If, nonetheless, execution shall take place, then its coordination.

Who we offer it to?

If soft collection brings no result and the debtor is not willing to pay or if our Partner specifically requests, we undertake the Partner’s legal representation. If we represent our partner following soft collection, we can be of considerable help as to in which cases it is worth to enforce the claim in legal proceedings.

What are the benefits?

The number of uncollectible receivables (bad debts) decreases and the precedent-setting sues have an incentive effect on non-paying debtors.

Export collection

What is included in this service?

Cooperation with our foreign partners operating in a spirit similar to ours (see above), offering complex, high-quality service, coordination and full control of the collection work.

Who we offer it to?

We offer this service to companies with foreign partners who want to reduce their foreign receivables but do not want to establish a separate infrastructure for this or to deal with lengthy and complex case management procedures.

What are the benefits?

The frontiers of the country shall not be an impediment in the collection procedure. The fact that the debtor is a foreigner shall not impede or make the collection of the claim impossible!