HU
Tiered Support Model

Customizable Support Levels for Efficient, Effective Customer Service
Our three-tier support model ensures that each inquiry is handled with the right level of expertise and efficiency:

  • Tier 1 (Basic Support): Our front-line agents handle routine inquiries, including product information, account questions, and basic troubleshooting.
  • Tier 2 (Intermediate Support): More complex issues are escalated to Tier 2, where agents with technical expertise provide advanced diagnostics and support.
  • Tier 3 (Advanced Support): Critical cases or highly technical issues are addressed by our senior engineers and specialists who work closely with the client’s product teams.

Through this model, we maximize first-contact resolution rates and ensure that each customer inquiry is addressed by the most qualified team member.


E-mail: info@creditforte.hu
Phone: +36 1 5100 837
Vat No.: 14656257243
Company No.: 01 09 345193
Seat: 1118 Budapest Gombocz Z. u.14.
Data controlling identification code: 02807-0001
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